Privacy Policy

• For our own customers (the businesses and their team members who use Linea), we decide how account, billing, and usage information is used.
• For the people our customers talk to (callers and people who text a Linea number), we act as a service provider or processor: we handle that information only to provide the service to the business, under its instructions. Questions about how a business uses your information should go to that business; we'll help it respond.

• To provide the service: connect calls, deliver texts, take voicemails, run the AI receptionist, and route emergency calls.
• To bill you, prevent fraud and abuse, secure accounts, and keep the service reliable.
• To meet legal and carrier requirements, such as 911 address records, business texting registration, and responding to lawful requests.
• To communicate with you about your account, the service, and changes to it.

We don't use communications content to train AI models, and where our providers offer the option we turn off their use of it for model training.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

Mobile phone numbers, text messaging opt-in information, and consent records are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. This information is excluded from every category of disclosure below, except the service providers who help us deliver messages (such as our telecom carrier), who may use it only to provide the service.

We share information only with these service providers, to run Linea, and as required by law:

We may also disclose information to comply with law, court orders, or valid requests from authorities (including emergency services), to protect people from harm, or as part of a merger or acquisition, in which case this policy would continue to apply.

CPNI is information about your use of our phone service, such as the numbers you call, when, and for how long, and the services you buy. Federal law gives you a right to have it protected.

• We use CPNI only to provide, bill for, and protect the service. We don't use it for marketing and don't share it with third parties for their own use.
• Before discussing call details with anyone, we verify identity: through your signed-in account, a callback to the number on record, or sending records to the email on record.
• We notify you when your password, email, or account contact details change.
• If CPNI or other personal information is breached, we notify affected customers and the authorities as the law requires.

We use encryption in transit, access controls, signed webhooks, and audit records. No system is perfectly secure, so please use a strong password and tell us at support@lineaphone.com if you notice anything suspicious.

Depending on where you live (including California and other states with privacy laws), you may have the right to know what personal information we hold, access it, correct it, delete it, and not be discriminated against for exercising these rights. To make a request, email privacy@lineaphone.com. We'll verify your identity before acting, and you can use an authorized agent. If your information came to us through a business using Linea, we'll route your request to that business.

To stop texts from a business using Linea, reply STOP to its number.

Linea is a business service and isn't directed to children. We don't knowingly collect information from anyone under 16; if you believe we have, contact us and we'll delete it.

Linea is offered in the United States and Canada, and information is processed in the United States.

We'll post changes here and notify customers of material changes. Questions: privacy@lineaphone.com, Linea, [Mailing Address]. See also our Terms of Service.